Terms and Conditions
Last update:
June 16, 2025
Get to know our ticket policy.
TICKET POLICY
- Purchasing a ticket grants access to the event, according to the type of ticket purchased.
- No exchanges or refunds will be made, except in the event of the event’s cancellation.
- In the case of event cancellation, only the ticket price will be refunded, excluding any additional costs, namely travel, accommodation, or other expenses.
- The ticket must be kept until the end of the event.
- Resale of tickets is prohibited.
- The ticket is personal and non-transferable. The organization may request identification to confirm ticket ownership.
- In case of loss or theft of the ticket, no duplicate will be issued, and the holder is responsible for its safekeeping.
ACCESS RULES
- Access to the event may be subject to security checks. Ticket holders must consent to personal searches and inspection of belongings.
- Entry of objects deemed dangerous, such as weapons, illegal substances, blunt or sharp objects, or any other item considered inappropriate by the organization, is not permitted.
- The organization reserves the right to refuse entry or remove from the premises any person whose behavior may jeopardize the safety of the event or disrupt its normal operation.
- Bringing food and drinks into the venue is not allowed, except where expressly authorized by the organization.
- Capturing and/or recording audio or video during the event for commercial purposes is prohibited, unless expressly authorized by the organization.
- Ticket holders authorize the capture and broadcast of their image and voice during the event for purposes of promotion, publicity, and archival, without any compensation.
- The organization is not responsible for any lost, stolen, or damaged items within the event venue.